Service Process

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Service Process

Rainbow-Light service processes are implemented in a one-stop manner to ensure that the product meets customer requirements.
Rainbow-Light service processes are implemented in a one-stop manner to ensure that the product meets customer requirements.

Rainbow-Light is an excellent manufacturer of spectrometer and relevant application equipment.Rainbow-Light service processes are implemented in a one-stop manner to ensure that the product meets customer requirements. Our staffs will answer your questions and offer the most appropriate solution, and provide Demo example for you to value feasibility and preliminary test evaluation as to decide to order.

Rainbow-Light provides one year of after service, including maintenance and calibration, in free after shipment; the warranty of peripheral supplies such as light source is three months.

01. Identify Requirements
To identify customers’ needs and provide the most propriate solution.

02. Product Demonstration
To demonstrate operation interface、measuring data and results and ensure they meet the customers’ requirements.

03. Order Confirmation
The two parties agree to sign the contract and honour the agreement.

04. Production
According to the demands, the factory starts to produce.

05. Shipment arrangement
Within agreed time to make a shipment after the product package finished..

06. Acceptance Conditions
Customer signs and confirms the status of shipment.

07. After service
To response or provide necessary assistances about the problems of using and compliance with a warranty.

Service Process